Welcome to Barbour’s online terms and conditions of supply
Please read them carefully as they apply whenever an order for products is placed by you or when you submit an order for reproofing, rewaxing or other services provided by Barbour via www.barbour.com.
If you do not agree to be bound by these terms, then please do not place an order. You will be asked to agree these terms each time before placing an order.
We are under a legal duty to supply goods and services in conformity with these terms. As a consumer, you have legal rights in relation to services that are not performed with reasonable skill and care, and if the products we supply are faulty or not as described.
These terms refer to the following additional terms, which also apply to your use of our website including placing orders for goods and services:
- Our Website Terms & Conditions.
Who we are
We are Barbour, a trading name of J Barbour & Sons Ltd (a company registered in England and Wales with number 00124201). Our main office is at Simonside Industrial Estate, South Shields, Tyne and Wear, NE34 9PD. Barbour operates the website www.barbour.com. Our VAT number is GB175927915.
If you would like to contact us or wish to make a complaint, please call our Customer Service Team on 0800 917 3000 within opening hours or email [email protected] . Alternatively, if you prefer to write by post, then please send your letter to Customer Service Team, UK Customer Service Office, J Barbour & Sons Ltd, 21 Bedesway, Jarrow NE32 3EG. All notices and written communication should also be sent to this address.
The steps required by you to enter into a contract with us are that you place your order for the products by clicking on the pay now button at the end of the checkout process once your product information, payment details and personal information have been submitted. You will be guided through the ordering process by our website and its instructions. Please take time to ensure that your order details are correct.
Once you have submitted an order, we will send you an acknowledgment email detailing the products you have ordered. This email acts simply as an acknowledgment that your order has been submitted and will be processed by us, not that the order is confirmed or accepted.
Please note all orders are subject to stock availability. We will inform you by email as soon as possible if the product you have ordered is not in stock. We will not take payment from you until the product is ready for dispatch. If you have already paid for the product and it is not in stock, we will refund you the amount you have paid.
Your order will be accepted and confirmed by us when the products have been dispatched. A further email will be sent to you when your ordered products have been dispatched. The contract between you and us will only be formed once you have received an email confirming dispatch of the order.
Non-acceptance of an order may arise from a number of reasons including (but not limited to):-
- not being able to take payment from you;
- a pricing or product description error on our behalf;
- you not meeting any eligibility criteria;
- unavailability of stock;
- if we reasonably consider that you intend to re-sell the products on a commercial basis; or
- attempting to purchase more than four products of any type of product within a single order.
Please note we will not file a copy of the contract between us.
Pricing and Payment
The prices of the products will be as quoted on our website from time to time. We take all reasonable care to ensure that the prices of products are correct at the time when the information was entered onto the system.
We will normally check prices as part of our dispatch procedures. If the products are incorrectly priced, then where the product’s correct price is less than the price stated on our website, we will charge the lower amount. However, please note that if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as mispricing, we do not have to provide the products to you at the incorrect (lower) price.
Where the product’s correct price is higher than the price stated on our website, we will contact you in writing as soon as possible to inform you of this error. We will give you the option of continuing to purchase the product at the correct price or cancelling the order. We will not process the order until we have your instructions. If we are unable to contact you within seven (7) calendar days using the personal information you provided to us, we will treat the order as cancelled and notify you in writing.
The price of the product does not include delivery charges. Our delivery charges are as quoted on our website from time to time. Click here to check the delivery charges.
You can only pay for your products by using a debit card, credit card or PayPal. The cards we accept are shown at the time of ordering.
Payment for the products and all delivery charges is in advance. However, we will not charge your debit or credit card until immediately before we dispatch the order.
For our rewaxing, repair or alteration services, please read the applicable service terms here before submitting an order.
We will aim to deliver your order by the estimated delivery date set out on the website or our emails to you regarding a service, unless there is an event outside our reasonable control .
If we’re unable to meet the estimated delivery date due to any act or event beyond our reasonable control such as (but not limited to) natural disasters, floods, earthquakes, epidemic, IT failures or attacks, strikes, late deliveries by couriers or other delivery organisations, civil commotion, terrorist attacks or threats of such terrorist attacks, impossibility or delays resulting from using railways, shipping, aircraft, motor transport or other means of transport, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimated delivery date.
Delivery will be completed when we attempt to deliver the products to you or a person identified by you to the address you gave to us or other address or location which is agreed between you and our courier.
The products will be your responsibility from the completion of delivery being attempted.
You will own the products when we have received payment in full for the products, including any delivery charges.
We deliver directly to the address submitted in your order. If you have requested delivery to one of Barbour’s participating stores*, your order will be dispatched to your store of preference free of charge. Please note we do not deliver to Barbour Partner Stores.
Participating stores are:
Barbour South Shields, Jarrow
Barbour Covent Garden, London
Barbour International Piccadilly, London
Barbour Leadenhall Market, London
Barbour Carnaby Street, London
Delivery within UK
Please note that we deliver only within the United Kingdom. You may place an order if you live outside the United Kingdom, but this order must be for delivery to an address in the United Kingdom. United Kingdom means England, Wales, Scotland, Northern Ireland, Guernsey, Jersey, Isles of Scilly and Isle of Man. Please note that delivery will take longer where the items are delivered to more remote destinations.
We are currently unable to offer international delivery, PO Box delivery, delivery to hotel addresses or British Forces Post Office delivery.
Changing or Cancelling an Order
We’re sorry that we cannot make changes or cancel an order once you have placed it. If you wish to return an item or are not happy with an item, please return it using the Returns Process. It is your responsibility to return the item to us.
If you have placed an order with us for our rewaxing, repair or alteration services and wish to cancel your order, please contact us using the details set out at "Contact Us" above and we will advise you if work on your garment has begun. If work has not begun, we will cancel the order, advise you of the returns process and arrange a refund in accordance with the "Refund" section below. If work has begun, we're sorry but you will not be able to cancel your order.
If you want to return an item to Barbour please do so within twenty-eight (28) days following delivery of your goods. We may extend our refunds policy at certain times. Please see the ‘Returns' page for our returns policy at the time you order. The return conditions detailed below must be met for a full refund. All returns are free via the tracking service and returns label provided.
Whilst you are deciding whether to keep your purchases, you do have a legal duty to take reasonable care of the items.
Unless they are faulty, all products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods. We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall evaluate the condition of the product by considering if your handling goes beyond that which might reasonably be allowed in a shop and the general wear of the product.
We will not accept the return of any made-to-measure or customer-made products.
If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.
Your Rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Your statutory rights are not affected. Please see our ‘Returns' page for how to exercise those rights.
Any refund made will be made on the credit card or debit card used at the time of ordering the products or services or by PayPal. Refunds will usually be processed within five (5) working days of products being received back or us accepting a cancellation for services.
If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described. See below for faulty products.
Unfortunately we’re unable to offer exchanges. Please return the item for a full refund and place a new order.
Faulty Products or services – Your Rights under The Consumer Rights Act 2015
Your statutory rights are not affected.
We aim to ensure our products are of the highest quality standard. However, if you consider a product is faulty or not as described, please inform us accordingly. Where the product is faulty or not as described, you have the statutory right within thirty (30) days of delivery to reject the product and receive a refund or you can elect for the product to be repaired or replaced. Where the product is faulty, you will also have the benefit of the Barbour Warranty (see below) and this further additional period.
We always endeavour to provide our reproofing, re-waxing and other services to the highest standards. However, if you consider our services have not been provided with reasonable skill and care, again please inform us accordingly. Where they have not met this standard, you have the statutory right for the services to be re-performed within a reasonable time where this is possible. We will aim to agree such time period with you.
Our Rights to Make Changes
We may need to make certain changes from time to time. These might be changes in how we take payments from you or changes arising from legal or regulatory requirements. Each time you place an order, the contract will be formed on the terms and conditions of supply currently in place on the website at the time of order. We reserve the right to make changes to these terms and conditions from time to time. It is your responsibility to read the applicable terms and conditions each time you wish to place an order.
We may also need to make product changes to the products from time to time. You will be informed of any product changes at the time you place the order.
Vouchers, coupons, discounts and promotional codes offered by us are valid only for use as part of a purchase made via www.barbour.com, unless otherwise stated. Such promotional offers are not valid for use as part of a purchase in Barbour shops.
The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours are accurate but we cannot guarantee the images and colours on your computer are exactly the same as the product. The products may vary slightly from those images. We comply with our statutory obligation to ensure that the goods we supply conform to the contract we enter into with you.
We warrant that the product will be free from material defects for twelve (12) months after the date of delivery or such longer period as set out in our accompanying warranty. If the product has a material defect (which is not due to one or more of the following reasons), then we will either repair or replace the product (at our own discretion).
The warranty does not apply in respect of:-
- fair wear and tear;
- wilful damage, abnormal storage, accident or negligence by you or by any third party;
- if you fail to use the product in accordance with its instructions;
- any alteration or repair by you or by a third party who is not one of our authorised repairers;
- any specification provided by you; or
- counterfeit goods purporting to be Barbour’s products.
This warranty is additional to, and does not affect, your statutory rights.
We accept no liability for any losses or damages arising out of or in connection with our breach of these terms or our failure to use reasonable skill and care to provide services which are not reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen e.g. you discussed it with us when placing an order.
Nothing in these terms shall exclude or limit our liability for personal injury or death caused by our negligence or for fraud or fraudulent misrepresentation. We also do not exclude or limit our liability in relation to your rights under the Consumer Rights Act 2015 where it would be unlawful to do so.
We only supply products for domestic and private use. You agree not to use the products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption or loss of business opportunity.
The price of a product includes VAT (where applicable) at the current rate chargeable in the United Kingdom. However, if the rate of VAT changes between the date of your order and the date of delivery, we may adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Third Party Rights
The contract is between you and us. No other person shall have any rights to enforce any of its terms and the contract cannot be assigned or sub-contracted to anyone else.
Even if we delay in enforcing the contract between us, we can still enforce it at a later date.
Data Protection and Privacy
Please note these terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction to resolve any disputes between us.
Please note: Our returns policy is now extended. Goods can be returned within 45 days of delivery.
HOW TO RETURN AN ITEM
If you wish to return an item purchased from Barbour.com please request an RMA number by logging into your account and send your item/s back to us using the free post label provided.
Please note that orders placed on Barbour.com cannot be returned to retail stores at this time. We do not offer exchanges.
Product customised under the MyBarbour programme cannot be returned under our Returns policy unless they are faulty or not as described. Please see the MyBarbour Terms & Conditions for full details.
REQUESTING AN RMA
Once you have requested an RMA number you will receive an email which includes an RMA number.
Place the item back into its original packaging (both box and outer plastic bag, if you no longer have the outer plastic bag please use an alternative)
Please remember to write the RMA number on the returns label provided.
If you checked out as a guest you can obtain an RMA here >
Goods should be returned within 45 days of delivery.
Please obtain a proof of posting containing the postage details when you return your parcel. This receipt provides tracking details to our local Royal Mail depot. Once received at our local depot, the parcel will be delivered to us within 48 working hours.
Refunds can take up to 14 working days from receipt depending on your bank.
Please note the personalised product(s) cannot be returned under our Returns Policy unless they are faulty or not as described. However, our Barbour Wax jacket purchased with only our personalised pin badge can be returned if the return complies with our Returns Policy.
Unless they are faulty, all products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods.
We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We shall evaluate the condition of the product by considering if your handling goes beyond that which might reasonably be allowed in a shop and the general wear of the product.
FAULTY OR INCORRECT ITEMS RECEIVED
If the item you received is faulty or if you have received an incorrect item to which you ordered, please use the same returns method as described above. Please mark the return reason as faulty for faulty items and not as described for items that were not correct as per your order.
Your statutory rights are not affected. Please refer to the full terms and conditions for the contract of your sale.
YOUR STATUTORY RIGHT TO CANCEL
Your statutory right to cancel is incorporated into our Returns Policy. This right of cancellation does not apply to items that are made to your specification or personalised. You can exercise your statutory right by completing this form and emailing us ([email protected]). Please ensure you provide us with your order number.